By default, the Normal.Dot file will be located in the folder c:\Documents
and Settings\[User Name]\Application Data\Microsoft\Templates. As the
Application Data is a hidden folder, you will need to select the Folder
Options item from the Tools menu in Windows Explorer and then go to the View
tab and check the "Show hidden files and folders" item. to be able to see
that folder.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" wrote in message
...
I have tried to follow the instructions but I can't find the Normal.dot
file
on my computer. So I can't complete the instructions. Is it normal that I
don't have that file and is there anything else I can try to fix my
problem?

"Doug Robbins - Word MVP" wrote:

See the article "Problems opening Word" at:

http://www.word.mvps.org/FAQs/AppErr...peningWord.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Sara Verlinden" Sara wrote in
message
...
When starting Word in Windows XP, it either wants to start in Safe
mode,
or
it takes 30 minutes to start up. I have gone through the Microsoft
support
page on troubleshooting (http://support.microsoft.com/kb/259413/en-us)
without success. I have run the Office repair programme and have
re-installed
everything, but still no changes. The only way to start up easily is
through
the Run command with /a added to it. Is anybody able to help this poor
student?