For the latter problem, see
http://sbarnhill.mvps.org/WordFAQs/WhiteSpace.htm. For the former, in a new
blank document, without making any other changes, change the paper size in
Page Setup, then click Default... and answer yes.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Judie" wrote in message
...
All of a sudden my normal.dot template has changed the paper size from A4
to
Letter. Also the top margin is set to 2.54 cm, but the cursor blinks on
the
page right at the top.
Why? How can I reset my template to stay at A4 and have my cursor blink
at
2.54 cm from the top edge of the paper?
Believe me I have tried recreating my template several times, but it
doesn't
save my changes.
At the risk of losing all my hair, in desperation, please can someone
help.
Thank You.