[Doug Robbins - Word MVP]

Sounds like the paper feed mechanism of the printer is shot.

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Hope this helps.

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Doug Robbins - Word MVP

"Mal Law" wrote in message
...
I always try it on plain paper first; difference is that on plain paper
first
line of printing starts at 2.1cm below top-of-page; on label paper starts
at
1.5cm below top-of-page (1.5cm is the Top Margin value in the set-up).
However on plain paper and label paper, the actual vertical pitch is still
3.6cm (when set value is 3.8cm).