Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in.
With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"
Locate the path to officeav.dll and substitue it in the above line(s)
--
Graham Mayor - Word MVP
My web site
www.gmayor.com
Word MVP web site
http://word.mvps.org
Wordmeister wrote:
I went to Norton 360 and tried deleting both the Identity Safe and
Phishing filter. I still got those messages popping up (Word could
not create..., You cannot close MS Office Word..., Word has
encountered a problem...). Once I get thru those messages, then
everything goes back to normal. So apparently Norton 360 is not the
problem. I didn't see anything labeled "Office Plug-in." Perhaps I
could contact Norton.
"Beth Melton" wrote:
I most definitely could be Norton. It has an Office Plug-in that is
known to cause conflicts with Office documents. That would certainly
explain why the documents are being accessed when you are simply
uploading files - that's why I was asking if you were using a
Preview pane when viewing the documents. Check the Norton Options
and disable the Office Plug-in. You'll still be protected by the
AutoProtect layer. The only thing the Office Plug-in does that the
AutoProtect layer doesn't is scan files that are password protected.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs
Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/tr...295841033.aspx
"Wordmeister" wrote in
message ...
When I open Word, I get the Home screen with Document 1. If I click
on the logoed circle in the upper left corner, I get a drop-down
menu with choices
(New, Open, etc.) I also get a list of Recent Documents. That's it.
If I upload a file to Angel, I get the Word message "Word could not
create the work file. Check the temp environment variable." If I
click OK on that, I
get "You cannot close MS Office Word because a dialog box is open.
Click OK,
switch to Word, and then close the dialog box." As soon as I click
OK, I get
"Word has encountered a problem" along with a Show Help box. The
Show Help message gives irrelevant info but also mentions that an
incompatible antivirus program could be interfering. Hmm. I use
Norton 360. Could that be
the culprit?
"Beth Melton" wrote:
Thank you for the details. :-) One question I have and didn't see
answered
is whether you have a Preview window displayed when you upload a
file or in
the Open dialog box in Word?