These two symbols are swapped on U.S. and U.K. keyboards. You've got the
wrong keyboard layout selected.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Toes" wrote in message
...
I'm using Office 2003 Standard Edition and when in Word and Outlook, have
a
problem. 2 keys have somehow switched round. I now have to hit Shift/ "
for
the @ sign, and shift/@ to get the " sign. No idea how this happened.

I've tried reinstalling the disk to correct errors, and tried messing
around
with the symbols shortcuts, but nothing changes.

I'm a writer, so use " all the time and am totally frustrated by this. Any
ideas??
Thanks.