A work at home employee opened a Rich Text doc that we gave them in Word...
and after that their keyboard no longer works... on any app for that user...
unless they reboot the computer.

And now... once Word is opened at all... no more keyboard... even if we
don't try to open the questionable document.

Log on as another user and it works fine. (running XP Home)

I went over and tried to fix it.

I can hear the computer click when I hit a key... as if the keyboard buffer
is full.

Word seems to work however as I can select text, delete text, copy and paste
text, format text, etc with the mouse.

The file was on a CD and the same results happened when we copied it to two
different computers runing XP Home and MS Word.

I'm guessing some initilazation file for the user got corrupted but I'm not
sure.

Has anyone got any idea what is going on and how to fix it?

thanks for any help.