Well the FAQ covers problems that match that too.
So he can open Word to its blank document, edit and then save it. But he
cannot open existing docs?
Which AV is being used?
What happens when opening in Safe Mode? From Start | Run, type in
winword /a
and press Enter. Now try File | Open. Does it still freeze?
If it still freezes in Safe Mode, delete and reinstall the printer driver -
first making sure it is the latest printer driver from the manufacturer's
support site.
Terry
"Ant" wrote in message
...
On 7/10/2009 12:50 AM PT, Terry Farrell typed:
Usually a corrupt normal.dot or corrupt/missing printer driver. But try
the FAQ for detailed help:
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm
He doesn't have problems opening Word. He has problems with Word's open
document feature/option (open dialog box).
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