I already used the automated assistant and it checked my system. It found I
had removed a file from my startup that NSW requires. I reselected that item
for startup, but it didn't help the problem. As I said earlier their
Knowledge Base is bleak. As for e-mail, there is an opportunity to tell them
about problems, but they do not respond to those e-mails, they only collect
info. The other e-mail offer is to presend your problem details and get a
control number prior to making a $30 phone call for support. After more than
10 years with Norton, I am thinking of moving on.

Jack

"Suzanne S. Barnhill" wrote:

It appears that Symantec doesn't have any discussion groups, but its support
options include an automated assistant, a knowledge base, and, if those
fail, email assistance.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Jack*" wrote in message
...
The problem I am having is with Norton System Works 2005's System Doctor.
I
searched Google Groups for Symantec System Doctor and found ONE string
that
seemed similar to my problem. After clicking on 5 or 6 broken links I
looked
closer and saw that the string was from 1998.

I then searched for Norton System Works 2005. It showed me HUNDREDS of
places to buy the software but nary a hint of support issues.

Jack

"Suzanne S. Barnhill" wrote:

When you read a newsgroup (NG) using a newreader such as Outlook
Express,
you are using NNTP, the native format of Usenet NGs. Some companies,
such as
Microsoft, offer either their own Web forums (hosted only on their own
servers) or a Web interface to the NNTP NGs. Microsoft both hosts Usenet
NGs
(at msnews.microsoft.com) and provides an HTTP (Web) interface (the
Communities) to access them. This is useful for users behind a corporate
firewall that does not permit direct access to Usenet. There are other
third-party portals such as Google Groups (one of the best) and
WordForum
(possibly one of the worst) that do much the same thing.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Jack*" wrote in message
news Usenet has many thousands of NGs...

(either NNTP NGs or Web forums)

Have no clue about the above abbreviations. By no means a computer
novice,
I rarely venture into newsgroups. I am overjoyed to find a seriouse
site
like this, but most are just sewers in disguise. Not even a newsgroup,
I
just
discovered that mainstream AOL is the biggest SEWER on the planet.

I have never used AOL but I do use their IM. Two days ago I decided
to
check their chat rooms to ask a question about AOL AIM. I entered the
room
that seemed most appropriate and saw nothig but trash and was
immediately
bombarded with IM's from those within. I then hopped in and out of
several
other rooms of varying descriptions and all were the same. I cannot
believe
that one single parent on the planet would allow their children to use
AOL
as
their ISP.

Sorry for the rant, I came here and you solved my problem in a flash,
and
i
thank you for that.

Jack...by no means a prude, but there are limits.



"Suzanne S. Barnhill" wrote:

Usenet has many thousands of NGs, some of which undoubtedly pertain
to
Norton products. Whether Symantec hosts any of them (either NNTP NGs
or
Web
forums) I don't know.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Jack*" wrote in message
...
I have rebooted and opened word and the pdfmaker toolbar is
intact.
Thanks
again. Is there a site like this for Norton products? Their
knowledge
base
is bleak and I am having problems with their disk optimizer.

"Suzanne S. Barnhill" wrote:

If you find, after you have restarted Word, that PDFMaker.dot is
unchecked
again, then you need to make sure that the Startup folder it's
in is
the
one
Word is actually using (compare it to the path at Tools |
Options |
File
Locations). If that is all correct, then the only thing I can
think
of
is
that some other add-in is unloading it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Jack*" wrote in message
...
Is PDFMaker.dot listed under Tools | Templates and Add-ins?

But of course it is.

If so, is it checked?

But of course it wasn't. Thank you so much, the toolbar is
back,
but
I
have
no idea what I did to lose them in the first place. Again,
thank
you
Suzanne.

Jack

"Suzanne S. Barnhill" wrote:

Is PDFMaker.dot listed under Tools | Templates and Add-ins?
If
so,
is it
checked? I'm not clear why it would not be loading if it's
in
the
Office
Startup folder. Are you getting any messages at startup
about
macros
being
disabled?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the
newsgroup so
all may benefit.

"Jack*" wrote in message
...
Before posting here, I did a search for pdfmaker.dot and
found
it
at:

C:\program files\adobe\acrobat6.0\pdfmaker.dot
C:\program files\microsoft
office\office10\startup\pdfmaker.dot
C:\program files\microsoft
office\office11\startup\pdfmaker.dot

It was also under My Computer twice and there were two
shortcuts
to
it.

Right clicking on any of the Word toolbars produces a list
that
does
not
include pdfmaker.dot If I look at a list of .doc files to
open
and
right
click on a file, I do see the option to convert to PDF,
but
the
PDF
toolbar
is no where to be found.

Jack

"Suzanne S. Barnhill" wrote:

You should have the toolbar provided you have
PDFMaker.dot
in
the
Word
or
Office Startup folder. Right-click on any toolbar and
select
PDFMaker
6.0
from the list. Word *should* continue to display the
toolbar
the
next
time
you start up if it is displayed when you quit Word,
though
sometimes
getting
Word to save its settings is difficult.

--
Suzanne S. Barnhill
Microsoft MVP (
Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups
to
the
newsgroup so
all may benefit.

"Jack*" wrote in
message

...
I guess I am looking for the opposite here. After
installing
AA
6.0,
I
did
have the PDF toolbar in word, but one day it just
disappeared,
and
I
used
it
enough to want to keep it. Now I can't find a way to
restore
it.
How
do
I
do that?

"Suzanne S. Barnhill" wrote:

See
http://www.gmayor.com/lose_that_adob...at_toolbar.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all
follow-ups
to
the
newsgroup so
all may benefit.

"duvalte" wrote
in
message

...
Word 2003 and Adobe Acrobat 6.0
I close the PDFMaker toolbar, but it comes back up
when I
switch
between
documents or when I open a new one.