Hi Kenneth,

Do you always use the same header file, or is this problem
happening with a different header file from when things work
properly?

I assume we're talking about delimited text files as the
merge source. What are the field and record delimiters?

Does this file contain more fields than you'd usually use?

Are you certain the field names in the header file are valid
(no spaces, no apostrophes, etc.)?

If you open both the header file and the data file in Word,
copy the headers to the top of the data file, and save as a
Word document (still in delimited text format) then link to
that as the data source: do you see anything different?

I run Word 2000 with Win 2000 Pro.

I have used Word's mail-merge functionality many times, and
am quite familiar with it.

Typically, I use a pre-defined header file.

Now, for some reason I am having the following problem:

I open a new DOC, click to start the Mail-Merge process.
Define the active window as the formletter, define the data
file and the header file. (Both are valid and display
properly in the window that asks for the delimiters...)

Then, Word tells me that I have no merge fields defined,
but, when I click to insert a field, nothing happens: The
"Insert Merge Field" button does not appear to depress, and
no dropdown appears.

This has happened several times though I have closed, then
re-launched Word.


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun
8 2004)
http://www.word.mvps.org

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