Do you have more than one normal.dot on this PC?
See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
Was the link relevant? Acrobat 7 is the usual reason for normal.dot not
being updated.
See also http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Custom toolbar wrote:
I do that but the custom toolbar I have made up and the keyboard
shortcuts I have also assigned are gone after I shut my computer down
and then restart it. I have tried saving in the normal.dot and also
another time in the template, but neither works. Apparently it is an
HP computer that has these problems.

"Graham Mayor" wrote:

Ensure that normal.dot or the document or template that contains it
is saved.
If you have Acrobat 7 see the relevant section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Custom toolbar wrote:
How can I ensure a custom toolbar isn't deleted after the computer
is shut down?