Graham,
No, I have never used the Grisodt AVG. So htat is not the problem.
I will do some research on the Symantec web site. I have used various Norton
products way back when they were decent products before Symantec purchase,
but that is another story.
Question: Since WORD is displaying the message at start up, "something" must
be telling WORD to display. Is there any way to track the sequence of events
at WORD start up and discover what is happening? For example, you can tell
WIN200 or WIN XP to write a "boot log" to a text file. The "boot log" records
each and every step during boot up and can be used to see which program loads
what.
Anyone have any suggestions on Symantec or a WORD woot log??
Thnaks!!
"Graham Mayor" wrote:
Have you ever had any other AV application on this PC that still has its
office checking dll in place eg
The popular free ediition of Grisoft's AVG antivirus software
"C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"
This message is caused by a product of your AV software and it should be to
AV software past and present that you should be looking. If you have only
had the Norton product on your PC, then check out Symantec's forum -
Norton's product has tentacles that extend all over your PC 
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
krazykat wrote:
Graham,
I did a search of both my hard drive AND my registery for the
"officeav.dll" file.
The scan produced negatve results --- the file is not present.
I had also seen Beth's comment about .wll files. Again a scan of my
hard drive did produce one .wll file. The file was not associated
with end notes (I have never used end notes) but with a program
called PROCite (program for formating footnotes and end notes). I
renamed the .wll file to .wlx (rather than remove). Results were the
same --- "Running Virus Scan" at sratr up as long as there is a .dot
file in the global templates window.
So there appears to be some type of connection between the .dot files
in the global templates window and the "Running Virus Scan" that is
not related to Anti Virus program. No one seems to know the
connection.
I am open to any other suggestion to try.
"Graham Mayor" wrote:
With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line
from Windows Start Run
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"
Office MVP Beth Melton recently reported her discovery that "If
there are any WLL add-ins in the Startup folders they will trigger
this message even if the user doesn't have any type of virus scanner
enabled. Apparently, MS is using the virus scanning engine to check
for macros in WLL files and as a result it triggers the message.
Note other than checking for macros it isn't actually performing a
virus scan....One add-in I know of that still uses a WLL is
EndNote." So you might check your Word and Office Startup folders
for ..wll files.
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
krazykat wrote:
Tony,
Thanks for the tip. I did check the (Start Run enter,
"services.msc".
There was one "service" running for Norton AV CORPORATE EDITION". I
have all ready verified that the CORPORATE EDITION does not have the
"office plug in" and does not interact with WORD.
But, as a check, I disabled the service for Norton AV CORPORATE
EDITION and started WORD. Same results ----- "Running Virus Scan".
Restarted the Norton AV CORPORATE EDITION, same results ----
"Running ...."
There were no other "SERVICES" running that I could identify as
belonging to any Anti Virus programs.
May be someone can suggest othe things to try. ANY ONE?
Does WORD produce a "start up log" file that logs the detail steps
and sequence of events at WORD start?
"Tony Jollans" wrote:
Clearly you have some sort of AV program running scan on demand. If
not Norton or Grisoft it must be some other.
I am not very knowledgeable about this so someone may correct me,
but I don't think that there is any need for an office-specific
addin to enable this so if Norton is on your machine it may well
scan all files in all applications; there is probably an option (in
the AV program) to switch the scan off. It should be possible to
check what you have somehow in Windows but I don't know how - you
could try looking at the running services to see if there is
anything identifiable as scan on demand (Start Run enter
"services.msc" without the quotes and hit enter to get the list).
--
Enjoy,
Tony
"krazykat" wrote in message
...
Cindy,
Thanks for the reply. I removed each file 1 by 1. I received the
"Running Virus Scan" at start up at each removal; i.e. with 4,
then 3, then 2, etc. With none, there was no "Runnibg Virus Scan"
and WORD opens in a flash. I added 1 back in and received the
"Running Virus Scan". In fact, it does not matter which of the 5
is added, any one of the 5 produce the "Running ......". Any
conclusions?
Thanks
"Cindy M." wrote:
Hi ?B?a3JhenlrYXQ=?=,
What is the connection between the "/a" switch and/ or having an
empty Global Templates window and removal of the "Running Virus
Scan" message at WORD start??
The /a switch prevents all Addins from loading. This includes
global templates, your Normal.dot and any COM Addins you may have
installed.
I can achieve the same affect by removing the 5 global template
files from the Global Templates and addin window (Tools,
Templates and ADD-IN, Global templates and Add-in window). None
of the 5 files in the Global templates and Add-in window appear
to be associated with any AV program, but they do reside in
Windows\startup and OFFICE11\START up sub folders.
Do you know what each of these global templates if for? Try
removing them all, the move them back in, one at a time. When the
message comes back, you'll know which one is responsible.
Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17
2005) http://www.word.mvps.org
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