We determined the problem was her user assignment. She was originally setup
as a "power user" which caused the problem. When we switched her to
"administrative user" it worked fine. Thanks for your responses.
Kim
"Seamus" wrote:
This problem only seems to happen to XP users, Vista doesn't have this issue.
The "Getting Started" tab needs two things in order to work properly under
Windows XP:
1.) .NET 2.0 installed
2.) .NET Programmability Support installed
.NET 2.0 you can find at www.microsoft.com by searching for ".NET 2.0
Redistributable" or through Windows Update. The .NET Programmability Support
is an option in the advanced installation screens when you install Office
2007. To enable this feature, go to Add/Remove Programs and click on Office
2007. Click "change" if it's there, otherwise click "uninstall" and then on
the next screen look for a "change" or an "add/remove features" option. From
there, you need to find the installed components for Office 2007. Make sure
that ".NET Programmability Support" is selected to run on your computer (you
may have to dig a bit to find it). After this you will need to probably
uninstall and reinstall the "Getting Started" bars. They should now work
just fine.
"Kim" wrote:
I discovered the "Getting Started Tab" download for Word, PowerPoint and
Excel 2007 and found it very useful, but when helping a colleague install it,
she received this error message "a network error occurred while attepting to
read from a file c:\documents & settings...... and the add in does not appear.
What is causing this error?