Beats me, but look at Tools | Language | Set Language to see what language
is assigned to the text in question, then check Control Panel | Regional
Options to see what language keyboard is selected.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Ann" wrote in message
...
How did I do that? I didn't change anything from one document to the next
or
in the middle of the working one. Thanks, Ann

"Suzanne S. Barnhill" wrote:

The most likely possibility is that you have enabled a different
language
keyboard.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Ann" wrote in message
...
In typing dialogue in a story, all of a sudden, the quote marks
changed
from
regular ones, "like this," to: €žThats a remote possibility.€œ

Note that the "open quote mark" is down and the "close quote mark"
goes
the
other way than it should. I'm in Courier, if that means anything.

I cannot find out where the problem comes from. In looking at the
Character
Map, I have found these marks. The first one is U+201E: Double Low-9
Quotation Mark.

I finally deleted the whole section and retyped it and had no problem.
How
do I stop this from happening again? I certainly didn't hit the
Unicode
key
combination by mistake.

I'd appreciate any help you can give me.

Thanks,
Ann