[havenlad]

Thanks Peter

Word 2003
Yes she can disconnect - that is the only workaround she has.
The merge has worked before, and it has failed before - it is intermittent.
(it failed when she logged into my machine)
The problem is only when she opens the document
The |Excel file ihas never been moved and it is not in use elsewhere
I do have access to the machine.

Hope all that helps
"Peter Jamieson" wrote:

Which version of Word?

Has this merge worked before?

Can you spell out what is going wrong, e.g. can you disconnect? Can you
reconnect? Does the problem occur when you connect/reconnect or only when
you open the document?

Is the Excel file being used by anything else?

(Do you have access to the client's machine?)

Peter Jamieson


"havenlad" wrote in message
...
A client is having major problems doing a mail-merge. Every time I try to
open the document I get an error message stating "this operation cannot be
completed because of dialog or database engine failures. please try later"

Anybody's help would do me a huge favour

Thanks

Chris