Hi Chuck,

The description is a bit confusing, but I think what you're seeing is an
option setting, not a fault.

Go to File Page Setup Layout and set the vertical alignment to Top. It
sounds like the value now is Justified.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Chuck wrote:
My operating system is Windows 97 and I have inherited a fault in
Microsoft Word whereby the cursor jumps to the bottom of the page
when I select carriage return.

I have checked the settings for line spacing and paragraphs and all
seems OK.

Is anyone able to provide me with some assistance on the above?

Regards
Chuck