First, turn on the option to ask about saving changes to normal.dot. You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"Twister_7777" wrote in message
...
Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER 7.0
installed and was never installed before. Changes in toolbars are not
kept
when the user close Word and re-open it. I do not see the little message
that we usually see on the left bottom corner showing "Saving normal.dot"
before the application turn off. But if I remove a tick in the generel
tab
(Tools-Options) and close Word, this setting is kept without any problem.

I've repaired Office from the application itself, from the Add/Remove
programs, re-install Office from the Add/Remove program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder, reboot
and
tried without an Adobe program installed and the problem is still present.

Any help or reference will ne greatelly appreciated !!

Twister !