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tammy tammy is offline
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Default Envelopes mail merge not printing all the envelopes - Word 2007

Hi,

I have a user who is trying to print envelopes using Word 2007 mail merge.
As far as I can tell, all steps have been handled correctly, and when we
preview them, all the envelopes are there. When we try to print, however,
only the first envelope prints, and then there is an error on the printer
that says "Tray 1 Load Plain Com 10." There are plenty of envelopes already
loaded.

We have tried printing "All," specified the exact records to print (1-525),
and have tried the "Edit individual letters..." option. "All" and using the
exact number of records options print just one envelope. If we "Edit
individual letters..." the printer just prints an error page, no envelopes.

We are using Word 2007, and Vista OS. Does this sound like a printer
problem? I can't see in Word where she is going wrong. I couldn't find any
topics in the discussion groups that matched this problem.

Any suggestions? Thanks so much!