Hi Jay,
thanks 4 the info, unfortunately, word still does not open..I changed the normal file, remove/re-installed office and it still doesn't work..I also attempted to clear the "startup folder" under Office 11 and word but the folders are blank...
The only other thing I know of that you can try is to delete the DATA key from the Registry. You'll find information on how to do that at word.mvps.org.
Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org
This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-)