"Jay Freedman" wrote:

The measurement problem may be a variant of the "character units" fiasco.
Try http://www.gmayor.com/Character_Units.htm to see if that helps. If it
doesn't, then try renaming normal.dot and restarting Word, as described in
http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm under the heading
"Creating a new Normal.dot from scratch".

Thank you! Thank you! Thank you!

The first web site provided a fix for the strange page rulers.

I have asked numerous IT gurus and none of them have been able to answer
this question.