[Gordon]

"Terry Farrell" wrote in message
...

But the user research team employed at huge expense by Microsoft said that
normal users never change their toolbars and such. Obviously they were not
monitoring real users and took the results at face value.

I have to say as an Advanced Excel user and a not-so advanced Word user /I/
never bothered with customizing the tool bar in previous versions - just as
I don't bother customizing IE or Firefox.....