[Suzanne S. Barnhill]

Because the help desk person is not looking at the same screen the user is,
so the user is referring to buttons and menu items the IT person may not
even be aware exist, much less have in his UI.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Terry Farrell" wrote in message
...
Gordon

I'm not sure why this should be a support nightmare. If you use roaming
profiles, surely, the customisations stay with the user. So if I log into
any computer on the network, I get My Profile with My Desktop displayed
and in Word I will see all my toolbars as I want to use them. Why is that
a support nightmare?

Terry

"Gordon" wrote in message
...
"Terry Farrell" wrote in message
...
In previous versions, I always modified the Toolbars. Many of the tools
I never used (such as cut, copy, past, bold, italics underline, etc.) I
always dragged off and added useful tools that were hidden (such as
ParaPageBreakBefore, Doc Properties, File New... and custom macros,
etc.).

I always like that there were always so many different ways to work in
Word that allowed users to customize and work in a way that suited
themselves and their principal tasks. To me, much of this choice seems
to have been removed. I was privileged to be shown demos of the proposed
Ribbon before it went beta and was enthusiastic as I could see that so
many more commands could be made available for users, rather than having
to dig deep to find the hidden nest of tools available. But I wasn't
aware of how rigid the Ribbon was to be until beta testing started. I
was deeply disappointed and I still am. And I will remain disappointed
until the Ribbon is user customizable out-of-the-box.

Terry

I hear what you say, but from a support perspective in a commercial
environment, a User customising ANYTHING on an individual basis turns
into a support/helpdesk nightmare.....