The usual problem in this situation (new computer) is that she has either
failed to activate Word/Office and has used up her 50 free uses or that
Office was a trial version (very common on new computers these days) and has
expired. In the first case, she needs to use Help | Activate Product. In the
latter, she will have to pay for Office if she wants to continue using it;
see €śHow to convert a Office 2003 Trial Edition to a Full Retail Edition€ť
http://support.microsoft.com/?kbid=831023
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"EGerbil" wrote in message
...
I have a friend who has been experiencing some problems with her version
of
Word. Apparently, it will let her open existing Word documents with no
trouble, but it will not let her edit those documents or type new
documents.
She tells me that the documents aren't set to "Read Only", which was the
first thing I asked her to check.
It seems that the problem has occurred on two separate computers, and the
only thing shared between the two has been a memory stick. The problem
"resolved itself" on one computer, but the other has not.
She is using Windows XP and the latest version of Word.
From the available information, both she and I speculate that the problem
may be caused by a virus. Is this possible, and are there any known
viruses
with these symptoms?
If not, is anyone familiar with this problem, and can offer a solution?
Many thanks in advance to anyone who can help with this.
-EG