1) changing the registry did not fix my problem.
2) killing the hp processes hpgs2wnd.exe and hpgs2wnf.exe in the task
manager also did not work.
3) renaming Normal.dot to Normal.old and letting Word create a new
Normal.dot never came to play, because I could not locate Normal.dot in my
search requests.
Resolution:
1) I deleted the security update KB908531.
2) I uninstalled MS Office and reinstalled it.
3) Now I am working again, but without KB908531.
--
Thanks, T. Mele
"Suzanne S. Barnhill" wrote:
See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015"
http://support.microsoft.com/?kbid=918165
This time actually read it and do what it says.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"tmele" wrote in message
...
Charles,
Thanks,
I want to mention one other thing. I was prompted about a week ago about
a
Normal.dot problem. When I selected "yes", because I had selected "no"
several times and there was no change....that is when things got worse.
I have searched my hard drive and I have no Normal.dot file, anywhere.
I have read, on several of the sites you sent me, the Normal.dot file is
the
"grandaddy of templates," yet I can not find it.
One site said I should find it under C:\Documents and Settings\applicaion
data\microsoft\templates
But I do not have this.
My Microsoft Office Group is in C:\Docoments & Settings\All Uusers\Start
Menu\Programs\Microsoft Office
Please let me know your thoughts, I have a really important meeting
tomorrow
and I need to review a contract. Thanks for your help.
Before I start to learn about changing registry items, is this something I
should look into?
--
Thanks, T. Mele
"Charles Kenyon" wrote:
There is no download that you run. You need to make changes in your
registry.
--
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
My criminal defense site: http://addbalance.com
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
"tmele" wrote in message
...
Dear Garfield-n-odie,
I ran the download and it did not fix the problem. As soon as I try
to
open
a word document, it goes right into "Not Responding."
P.S. I changed my display name because I did not want my email to be
displayed.
--
Thanks, T. Mele
"garfield-n-odie [MVP]" wrote:
See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".
wrote:
I have read several posts with the same or similar problem, but I
was
not
sure if it was exactly the same.
I have un-installed MS Office Small Business and re-installed.
Then I
followed the directions and installed all available downloads from
the
web.
I am running XP Professional, SP2.
I can not find the KB908531 to un-install, as was mentioned in
several
of
the posts I read, or I would have tried that. I also was unsure
about
clicking on the link in one of the posts that referred to MS06-015,
because
it mentioned that it could cause other problems. Please help.