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novascotia[_2_] novascotia[_2_] is offline
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Default Unresponsive document in Word

Hi,

I found this in another area but can't find the thread that he is talking
about. In case someone else can I have copied in what he said. If you find
the thread let me know where - thanks
---------------------------------------------------

This problem happened because of an update Microsoft pushed through for Word
running on a Vista machine.

Look for the thread "Mouse function failure - 2007 ms word SP1" for the
registry key you need to delete to fix this problem.
------------------------------------------------------------



"Webmom2459" wrote:

I have a document that was created in Word 2003 by another person and emailed
to me. I can open the document only if I open Word first... that was my first
clue. Then if I try to select any text in it, basically it won't. The scroll
bar to scroll through the document doesn't work. I can scroll through it by
pressing the "down" arrow only. Then the kicker is that when I try to close
the document, I get the following Word error: "Microsoft Office Word has
stopped responding. Windows is checking for a solution to the problem" and
then Word re-opens. I tried running the application crash tests (forgot what
it's called) and all tests "passed".

Any idea what's wrong with this document? Basically I just want to be able
to copy the text, photos, etc. into a new Publisher document but since I
can't select any text that's not going to work unless I can figure out how
to. I've also tried re-naming the document, and saving as a .docx document
and neither made a difference. Thanks for any help or thoughts.