Hi cbeck,
It sounds like your Word program is opening with the wrong default view settings. Here are some steps you can try to fix it:
- Open a new blank document in Word.
- Click on the "View" tab in the ribbon at the top of the screen.
- In the "Views" section, click on "Print Layout" view.
- Click on the "View" tab again and then click on "Page Width" in the "Zoom" section.
- Check to see if the entire page is now visible. If it is, close the document and then close Word.
- Reopen Word and see if the correct view settings are now applied.
If the above steps don't work, you can try resetting Word's default settings:
- Close Word.
- Press the Windows key + R on your keyboard to open the Run dialog box.
- Type in "%appdata%\Microsoft\Templates" (without the quotes) and press Enter.
- Rename the "Normal.dotm" file to "Normal.old" (without the quotes).
- Reopen Word and a new "Normal.dotm" file will be created with default settings.