Thank you - I do appreciate the fix and yes it's simple if you know it's
there.

I found it eventually by accident playing with the Headers and Footers. How
this option ever got checked I don't know and how much time has been wasted
around the world by this stupid piece of functionality i don't want to
know...

Sheesh.

"Graham Mayor" wrote:

I have to agree with Daiya - this seems to be a simple issue
http://www.gmayor.com/white_space.htm
Note that
1. Re-installing Word rarely achieves anything
2. You cannot create a normal.dot by saving a document as normal.dot - only
Word can create normal.dot.
3. Acrobat 7 will prevent updates to normal.dot - see the last section of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




tearinhairout wrote:
Hi,

I'm having problems with my normal.dot not displaying a new document
as it should. In the past i have edited it to change the default
font, paper type/size (A4) and margins, so whilst updating for my
particular preferences i've made no major changes.

I'm running Office 2003 on XP Pro SP2.

Whenever I check or edit/save the normal.dot in the USer Templates
directory it displays and saves as it should. As soon as I attempt to
create a new document however, it seems to use a completely different
template as it changes the paper size (23cm x 21cm) and removes the
top and bottom margins, so the first line of text is directly under
the top edge of the page.

Not life threatening but certainly frustrating as every time i start
a new document I have to change the Page Settings.

I suspect it's caused by either:

1) Outlook using Word as the email editor. The margins, tabbing and
fonts of pristine new Word documents look suspiciously like those of
pristine new email messages.

2) a bug in Adobe Acrobat Reader 7 not allowing the saving of custom
preferences etc as per this Abobe note and suggested fix
http://www.adobe.com/support/techdocs/331259.html

3) some weird setting somewhere in Office that overrides the use of
normal.dot in all Office apps.

I've searched the web extensively and can't find any reference to this
particular problem. About the closest thing i've come across can be
found he

http://www.geekstogo.com/forum/I_hav...03-t18799.html

Anyway, things I've tried include:

- deleting and recreating normal.dot
- changing the Template directory and target normal.dot
- switching 'Use Word as Email Editor' off in Outlook
- completly unistalling and deleting Acrobat 7 and then trying to
re-save normal.dot
- using a command line switch as suggested on the Microsoft support
site to change the Template used from normal.dot to another .dot file.
- Using the Detect and Repair command in Word.

None of this has worked and every new document created displays
exactly the same demented template as before, tending to indicate
that it's problem 3 listed above and not one of the others.

The rest of my computer is in tip top shape so I don't want to
uninstall/reinstall Office as well, but concede i might have to. Any
other suggestions before doing this would be greatly appreciated.

cheers,
Ross