The most common cause of all the problems you describe is a poorly written
add-in that is preventing Normal.dot from being saved. In most cases this
turns out to be the add-in for Acrobat 7. If you have Acrobat 7 installed,
see the last portion of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Just George" wrote in message
...
Hi Everyone,
Is anyone experiencing problems with the normal.dot file in Word 2003 (ver
11.8125.8122) SP2?
Most of my experience using normal.dot was with Word 2000 so I'm wondering
if things have changed in 2003. Word 2000 used to create the normal.dot
automatically on open if it didn't already exist. But not in 2003.
Here are the problems that my users are reporting...
1. Word is not automatically creating the normal.dot file on open.
2. Making changes to page setup and then clicking the Default button is
not
making the changes to normal.dot.
3. If we manually create a normal.dot file, and save changes specifically
to
this file, then all appears to be O.K. But if we add menu items or buttons
these do not get saved in normal.dot on a consistent basis. Some times it
saves and at others everything appears to get reset to back to default
conditions (e.g. as if normal.dot is being cleared).
The most frustrating thing is that I am following the instructions posted
on
the MVP site and something just does not feel right about how normal.dot
is
working. It feels like something changed within the past 2 months that is
affecting normal.dot.
Any help would be greatly appreciated.
Thanks,
George