Is Adobe Acrobat 7.0 installed on the computer? If so, the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the normal.dot
template. Choose your preferred defaults again, and click
"Shift+File | Save All" to force Word to save the normal.dot
template. Alternatively, you can prevent the Adobe add-in from
loading by editing the Windows registry key
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word \Addins\PDFMaker.OfficeAddin"
and changing the "LoadBehavior" subkey value from 3 to 0, but
you'll lose the PDF toolbar if you do this.

dockerylb wrote:

I had to delete my profile on my machine the other day to fix another problem
and now when I open Word and customize the toolbars the way I like them and
change the margin and font size and normal style to what I want and save as
default, all of my changes go away when Word is closed. When I open it
again, none of the changes made to the toolbar, margins, notraml style, and
font are there and I have to start over. I did a "detect and repair" and it
still doesn't work.

Any ideas on what is happening? I have customized my Excel and PowerPoint
and they are doing OK.