See: http://sbarnhill.mvps.org/WordFAQs/WhiteSpace.htm

--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"Nicole Burgess" wrote in message
...
I am using Word 2003 and although the normal.dot file is set up as I want
it, when I open a new document the top and bottom margins are not indented
as they should be (ie the cursor is at the very top of the page even though
the page set-up box says it should be 1.2" from the top).
The side ruler will also not give me a double sided arrow when I hover
over it to extend the margin this way.
I have tried deleting the normal.doc and creating a new one but the same
thing occurs.
Does anyone have any tips please?