See if this helps:

http://support.microsoft.com/kb/918165 ("Problems in Windows Explorer or the
Windows shell after you install security update MS06-015").

--
Enjoy,
Tony

"daveyh" wrote in message
...
I am trying to save work in word. when I go to 'save as', word freezes
and
will not respond. I have to ctrl, alt, del to end the programme. This has
only started happening today. I have had the laptop for 2 years.