On Jun 18, 3:06*am, "Peter Jamieson"
wrote:
[Russ - Just out of interest, what "seems wrong" to you from an Outlook
perspective? Do you simply mean that you would typically initiate a merge
from Outlook using Tools|MailMerge and suitable Contacts data?]
Things I would check or try using a small test merge...
*a. When you merge from Word, try changing the message format from HTML to
Plain text. You will then see various security-related messages that (for
some reason) you do not get with HTML. get through them. See if the messages
are sent. (I doubt it, but it's the first thing I'd try).
*b. Do you have more than one Mail ("Outlook") Profile on your system? You
may be able to find this in Control Panel|Mail, even on Vista.
*c. Do you have, or have you had, more than one e-mail account on your
system?
*d. in Outlook 2007, uncheck "Send Immediately when connected" in
Tools|Options|Mail Setup. Then
* - send a message manually from Outlook in the usual way
* - do a small test merge to 1 or 2 recipients.
Verify that the messages arrive in the Outlook Outbox. Open the message you
sent manually - you should see an information bar above the Send Button
saying something like
This message has not been sent
This message will be sent via something or other
Open one of the messages created by mailmerge. Verify that those two lines
are the same as in the message you sent manually. If they are different,
perhaps you could post the two different lines here.
*e. Consider running the SCANPST tool, e.g.
http://support.microsoft.com/kb/287497/en-us
(I cannot find a copy of this tool on my Vista system but I am more
confident it will be there on your XP system).
--
Peter Jamiesonhttp://tips.pjmsn.me.uk
"Russ Valentine [MVP-Outlook]" wrote in ...
You need to include the fact that you are using an Excel spreadsheet as
your data source (not Outlook) and document exactly how you are populating
the recipient field in Word's Mail merge Wizard. Outlook's failure to send
the messages suggests you are not populating the recipient field with a
valid, resolved address, and the Word experts need to review and validate
the method you are using because it seems wrong to us Outlook folk.
--
Russ Valentine
[MVP-Outlook]
"Dale" wrote in message
...
I have followed the mail merge wizard in Word in order to send a
specific email to about 50-200 people. I have set-up a test merge of
email addresses and name only and send to be sure that it's working
correctly. At home I use either Word and Outlook 2003 on XP or Word
and Outlook 2007 on Vista. The merge with a test 4 recipients merges
correctly and appears to be sent with no error messages on both my
home machines. The 4 test emails are in the sent folder however none
of the test emails arrive at the recipient's email. I've followed the
same procedure at work with 4 test emails using Word and Outlook 2003
on Vista and it works perfectly. The only apparent difference is the
ISP difference between home and work and that there is a business
account at work and not at home. I called my home ISP and they checked
my account and they are not stopping any of my 4 test emails.
Something is wrong but I don't know what. I've checked my settings in
Outlook between home and work and they are the same except for the ISP
differencees. There are no third party SMTP. Can someone help please?
Dale- Hide quoted text -
- Show quoted text -
Thanks for all the advice and suggestions - the problem is solved! I
took your advice. I changed from HTML to Plain text and the email
merge went perfectly. That was the problem.