This is interesting because I truly thought the two methods had identical
results (suppressing Normal.dot, Registry, and add-ins). The other
ingredient in the mix, often overlooked, is the printer driver, which I
believe is also mentioned in
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm, to which Herb has
pointed you.
Without wanting to defend MS necessarily, I will point out that if you void
the warranty (or at least fail to service your BMW properly) by running the
tires underinflated, failing to change the oil, using bad gasoline (or a
useless additive), letting the radiator run dry, etc., you will not get any
more sympathy from BMW than you do from MS when a poorly written add-in
messes with Word or you save a document as Normal.dot or your third-party
printer driver goes haywire.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Ken" wrote in message
...
Hi, Suzanne,
I think the key word (no pun intended) is "should". When I held down Ctrl
key when starting Word, I was asked to confirm to start in safe mode. It
did
not solve my problem. However, when I start Word with /a thru either Run
or
a new short cut, no confirmation is required and it resolved my problem.
IMHO, this is also show that how immature the software industry is. If you
put in reverse gear and your BMW goes forward rather than backward, you
will
scream at the car maker which will fix the problem. What do you do when
the
most popular word processing software does not work the way it should be,
the software manufacturer will do nothing. Well, fortunately, we can ask
for
MVPs.
Thanks again for all the helps provided promptly and freely by all MVPs.
We
know you guys do not work for Microsoft. But you are sometime the only
life
line of the users of Microsoft products.
Regards,
Ken
"Suzanne S. Barnhill" wrote in message
...
There should be no difference between starting in Safe Mode using the
Ctrl
key and starting in Safe Mode using the /a switch. Note that this is a
diagnostic, not a way forward.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.
"Ken" wrote in message
...
Hi, Herb and Cindy,
Thanks for your help. I tried the following ways without success:
1. Start Word in safe mode by holding down Ctrl key.
2. Delete the Data key of Word in registry.
However, I resolved the problem by starting word with /a command line
option.
Thanks again for your help and hopefully my experience can save some
time
for other troubled users.
Ken
"Cindy M." wrote in message
news:VA.0000027c.007e81be@speedy...
Hi Ken,
I bought a new notebook computer and installed Word 2003. Everything
seems
to be working fine except Undo and Redo functions. I just could not
use
these functions. After I types some texts into my documents and move
the
cursor to the Undo or Redo buttons, the message can't undo or can't
redo
will appear. It will be greatly appreciated if anyone can suggest
some
solutions to this annoying problem.
Well, my first thought is that you may have some kind of Add-in
loaded
that's
clearing the Undo buffer.
If you start Word in Safe Mode, by holding CTRL, you get the
installation
defaults. Does Undo/Redo work in Safe Mode?
If not, try starting Windows in Safe Mode and test in Word again.
Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org
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