Select the text, go to Format | Font, and make sure it's not formatted as
Superscript or Subscript.

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"saintnewbie" wrote in message
...
My screen and the toolbar show the font as 12-point type, but the document
prints out in 8-point. I've gone back to the original attachment, saved it
all over again, and printed it again, but keep getting the same result.
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saintnewbie