The first thing that I would try doing is to re-name YOUR normal.dot
template as oldnormal.dot and then re-start Word.

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Hope this helps,
Doug Robbins - Word MVP
"P TEMMER" P wrote in message
...
I can no longer save a Word document - I don't even get the "Save As"
dialog
box. I've scanned for viruses - nothing - and turning off Norton makes no
difference. I am not running any add-ins. The PC is configured for 2 users
and the other user is not effected.