[Terry Farrell]

We recommend renaming rather than deleting as normal.dotm sometimes stores
special user create macros and styles which can be copied to the normal.bad
to the normal.dotm using the Oganizer. If you ignore it for a few session
until you are happy that nothing is missing, then delete it.

Terry

"Wendy" wrote in message
...
Brilliant Terry!!! Thank you very much indeed! It now works perfectly.

Just one thing, renaming the normal.dotm to normal.bad has left a file
there in templates as a blank piece of paper with the filename
"normal.bad" and created a new normal.dotm which I assume is the new
uncorrupted file.

What do I do with the normal.bad blank piece of paper file, do I delete it
or just leave it there?

I checked all the other templates and there were no others there with the
~ character.

Thank you so much for your patience and help.

W.



"Terry Farrell" wrote in message
...
That is correct reaction: when the Data Key is deleted, it is
automatically recreated when Word is restarted (but it will be fresh and
uncorrupted).

To resolve the other part of the problem, you need to find normal.dotm
and rename it normal.bad. Presuming you are using Word 2007 in Vista, you
will find the file in:

C:\Users\username\AppData\Roaming\Microsoft\Templa tes

With Word closed, use Windows Explorer to get to the Templates folder
above, select normal.dotm, right-click and choose Rename; then change it
to normal.bad. Whilst in that folder, if you see ANY templates or files
starting with a ~ character, delete them.

Now test Word again.

Terry

"Wendy" wrote in message
...
I went into the registry, but I did not change anything within there, so
no damage has appeared. All I have done now, is exactly what you have
asked me to do which is to delete "Data" in "Word" within the registry.
I have done this three times and rebooted three times and after deleting
the "Data" each time, it comes back when I reboot thus, still leaving
the problem.

Can you think what else it could be?

Thank you

W.