Two reasons:

1. Most users nowadays know nothing of Usenet and NNTP newsreaders. They go
to www.microsoft.com looking for support and find the online communities
there. Or they search Google for an answer and get involved in newsgroups
that way. Most of them have no real concept of what newsgroups are. Although
we encourage regular users to use newsreaders, most users come to post one
question, get an answer, and then leave; they're not interested in a
long-term technology.

2. Some people are behind corporate firewalls that prevent access to Usenet
using newsgreaders. If they can surf the Web (and some can't even do that),
then they can post in Web forums such as the Office Communities, Google
Groups, and the like.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Cynthia" wrote in message
...
I see --- well... Why don't people access the newsgroup like I do? Makes me
wonder.

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The fact of the matter is the person you are attempting to help
doesn't see your reply or may not see all of your reply, due to the
images.

In this case the OP has posted using the web interface on the MS site.
Some of your text shows up but the images don't. So unfortunately, all
that time you spent trying to help the OP was for naught. :-(