Because you didn't buy the software from Microsoft (through a retailer) but
from the computer manufacturer. It is the computer manufacturer who is
responsible for replacing lost CDs, providing support, etc.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"braithy5" wrote in message
...
not even if i have the product code, ie license number that i paid for ?
surely if the computer i bought had the software on it, i bought the
software
as well albeit through a third party, why cant microsoft download it if i
can
prove i have the license?
"braithy5" wrote:
Please help.
word was loaded on my pc when i opurchase the software about 5 years
ago, it
has since been removed
I have the product key with the initial discs etc that came form the
manufacturer but dont know how i can down load it. i have searched the
install discs that came with the pc and cant fins the software anywhere
on
these
any suggestions as to how to get the word 2002 program back on my pc
will be
gratefully received