Sounds like you're not pressing Ctrl firmly enough; I would expect Alt+I to
select the Insert menu.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Miriam" wrote in message
...
I've tried to assign the shortcut key ctrl alt i to get i with an accent
on
it and even though it has been assigned when I go to use it in a word
document it won't work and Insert comes up from the tool bar...what can I
do?