Did you select the installed printer as the default?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"chwindelheuser" wrote in message
...
Thanks for your suggestion. I installed the latest updates from HP but it
hasn't changed the problem.

"Charles Kenyon" wrote:

Try installing a default printer driver for your printer (to your local
computer).
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://www.mvps.org/word which is awesome!
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"chwindelheuser" wrote in
message
...
MS Office 2000. Windows XP. Our home computers are connected to a
network
and direct on line. If my printer is not connected to the network,
word
documents (created and saved on my computer) will not open. Get fatal
error
message loop. Same if (lap top) computer itself is not connected to
the
network. Would appreciate any ideas on how to fix this.