That sounds more like your print queue has a communication problem with the
printer. I suggest that the easiest solution is to delete your printer
driver and reinstall it.

--
Terry Farrell - Word MVP
http://word.mvps.org/

"Lucy" wrote in message
...
:I am having a problem with my print status ......it says 63 documents
waiting
: and it keeps printing the same letter over and over how do I reset it ?