I use Word when creating my emails.
When answering customers mail I normally use some standard text that can be
from 5 to 10 lines long.
It includes links på webbpages and other information that suit this special
customer.

What I need to know is how to create the (different) standard texts and
easily be able to chose and include one (or more) of them in my mail.
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To bean or not to bean, that's the question.