[EdK]

Suzanne, it is now more than a year since your last reply to this thread.
I've tried 'shift-control-F9' but that didn't work ... then I tried 'pasting
special/unformatted text' and it worked. But I wonder if Microsoft has
actually made a fix to this problem as it is quite vexing ...

"Suzanne S. Barnhill" wrote:

I'm just not seeing the same problem you are. I can paste from Web pages
into Word 2007 without issue. Can you give me an example of a Web page whose
content causes this problem? What SP level do you have applied to Word 2007?
Have you in fact tried renaming Normal.dotm, as was suggested earlier in
this thread?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Julian Maples" wrote in message
...
1. The product is not working as designed becauae, as is the case for
others
who have posted to your website, the inabaility to paste anything other
than
plain text has only just developed. Do you not expect Word 2007 to paste
more
than plain text?

2. In my case Msft is not only the manufacturuer of the product but also
the
retailer.

3. If you do not work for Msft, why are you defending them?

"Suzanne S. Barnhill" wrote:

You misunderstood me. I returned the first iron because I thought it
wasn't
working correctly (not because it damaged my washing). There was nothing
in
the user's manual to suggest that it would be necessary to "reactivate"
the
iron upon turning it on. The iron was purchased from Wal-Mart; the return
was accepted with no questions asked (though I did describe the problem).
I
later discovered that there was actually nothing wrong with the iron at
all
(the second one behaved exactly the same way), just with my understanding
of
the way it worked. When I bought the third iron (second model), it became
apparent that this design is universal.

My conversation with the retailer (such as it was) would be comparable to
your having the same conversation with the vendor of your software--the
vendor, not the manufacturer. I have not attempted to contact the
manufacturer of either of the irons. If I did, I would expect the
exchange
to be just as unsatisfactory as your attempt to contact MS. It appears
that
this odd behavior of "automatic shutoff" is true across all brands, and I
will just have to get used to it even though I consider it ridiculous.

As for working as designed, I'm not sure why you assume that Word 2007 is
NOT working as designed.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Julian Maples" wrote in message
...
Suzanne, I am sorry to hear about your irons but you seem to have done
the
right thing and things have panned out as one would expect. When the
first
iron didn't work properly and damaged your washing, you returned it. In
the
course of that you must have a conversation with the retailer (I guess)
free
of charge when you explained the fault and he accepted the return.

I purchased the Word 2007 software from Msft and it is not working
anymore
as it should. And I ma now trying to have the same converation which
you
had
over your iron. I have visited a Msft site and firstly wrongly assumed
I
was
talking to Msft. You have said that in order to do that I must pay. You
didn't have to pay to have that conversation over your iron. Why should
I
pay
to have it with Msft?

(The position with your second iron is different. It is working as
designed.
My Word 2007 is not working as designed.)

Julian

"Suzanne S. Barnhill" wrote:

I have recently purchased two different irons, both of which have an
automatic shutoff feature. I actually lost considerable money on the
first
iron by purchasing it on sale and returning it when it wasn't on sale
and
then ending up buying the same model at a higher price. The reason I
returned it was that it didn't come on when I turned it on, unless I
unplugged it and replugged it. I later discovered that in order to get
it
to
come on, I had to waggle it up and down (the motion required to
reactivate
it when it had automatically shut off).

The second iron has a reset button that "wakes it up" when it has shut
off
automatically. Unfortunately, I have to use this button every time I
turn
the iron on, even though I manually turned it off (it didn't shut off
automatically).

I think this design is insane, but it is evidently the way all these
irons
work. They all seem to be made in the same factory in China with
different-colored plastic and different labels slapped on.

I'm not happy about this design, but I have learned to live with it.
My
expectation of "tech support" is nil, and my expectation that my
complaints
would result in a redesign of the irons is even lower.

You may think this is irrelevant, but it *is* a real-world example of
a
product that doesn't meet expectations and users have no recourse but
to
accept its limitations. There aren't (apparently) even any competitors
whose
products work differently.

The first iron was replaced because it overheated and "melted"
synthetics
onto its supposedly nonstick surface. If I had done minimal online
research
before purchasing it, I would have discovered this flaw (and in fact I
did
read numerous unfavorable reviews and still ended up buying the same
model a
second time because its features still seemed to me superior to those
of
the
other models on offer). The second iron is not as "deluxe," but at
least
it
doesn't destroy my garments or itself. g

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Julian Maples" wrote in
message
...
Thanks, Suzanne. In what other area do you buy something and then
pay
to
have
the seller put it right?

"Suzanne S. Barnhill" wrote:

You can contact Tech Support (for a fee), but there is no way for
ordinary
mortals to interact directly with the Product Group.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Julian Maples" wrote in
message
...
Thank you Jay and apologies to Suzanne. I am afraid I assumed
that
you
were
Msft employees as this is a Mft site.

How does one ask a question of a Msft employee who knows?

"Jay Freedman" wrote:

Julian, two points:

- Neither Suzanne nor anyone else here is a Microsoft employee.
We're
all
users helping users, not product support or marketing. The MVP
tag
is
an
award, not a job title (http://mvp.support.microsoft.com).

- The file normal.dotm is to Word 2007 what normal.dot was to
earlier
versions. It has nothing to do with being on Vista or any other
operating
system. And yes, it still may get corrupted, and renaming or
moving
it
(preferable to deleting it, if you want to copy customizations
from
it)
and
restarting Word is still the way to get a clean template.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

Julian Maples wrote:
Well said, Beth.

Suzanne, if you don't know the answer, please find the guy who
does.
There will be someone in Msft who knows and these are your
customers.
Marketing will tell you that it is even better to spend effort
to
keep existing customers than try to get new ones. Compare the
efforts
you are making with the amount spent on advertising.

I agree with Beth that this is a very recent problem. I too
have
been
enjoying Word 2007's superior (to Word 2003) pasting abilities
enabling me to create proper and complete files on subjects
for
some
time now.

Some commentators on other sites say that this problem can be
solved
by deleting and causing Word to re-create normal.dot files.
i.e.
that
this problem is caused by corrupted normal.dot files. This
used
to
be
an issue in earlier versions of Word.

I have searched for normal.dot files but can only find a
normal.dotm
file. Perhaps that is because I am runnning Vista?

"beth2000" wrote:

Suzanne, I know you're trying to help, but this problem with
the
pasting in Word for me just started in the last week or so.
I've
had this version of Word for the better part of two years and
I've
never had issues with this thing of having to "Paste Special"
instead of just pasting with no stalling of the program to do
this
"contacting the server" thing. So this is not just some
aspect
of
the program and it has been there all along.

In thinking about it, I suspect that MS has changed something
in
its
updates, probably for security or anti-piracy sake, but
whatever
it
is now had the unintended consequence (or intended) of
interrupting
every one of these actions that involves cutting and pasting.

That is why I kind of don't buy into this idea that you are
promoting that this is just a normal thing that was always in
Word
2007 and it is operating just the way MS intended it to. It
is