If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"PJA" wrote in message
...
I had previously tried to rid myself of the problem of Word requesting a
virus scan upon opening. Graham had suggested eliminating various dll
program left over from Norton AV. At first this seemed to work but then
actually didn't. I have not been able to locate any of these dll program
or
officeav.dll program. I had Symantec Corporate Edition. This version
doesn't have a drop down list to stop plug ins. So, I have been totally
blocked in every way to get rid of this problem. I have been in touch
with
Microsoft on this and so far they too are giving me the same unusable
information that I have gotten here. Once again, any cures would be
appreciated.

PJA

"PJA" wrote:

Any suggestions would be appreciated. My disc scan for viruses was
negative
and the problem remained after I removed my antivirus software (Norton).
All
Word programs open either slowly because they are being scanned or
sometimes
can't open.

PJA