Graham.

I believe I have found a solution for this problem. All the suggested I
have read here and tried had been useless. I have discused this topic with a
computer consultant here and also been in contact with Microsoft. I believe
the problem is related to Microsoft's recently beefed up security associated
with Word. I only developed this problem within the last month when I
downloaded the Word XP update files. It does not appear to me to be a Norton
problem.

What I have found out is that now my Word program was inconpatible with my
EndNotes bibliography software. ISI Reaseach who makes EndNotes had
mentioned this problem in a reference my computer consultant had found. What
I have discovered is that in my Word Startup folder, EndNotes had place two
add on files. When I moved these to my desk top, the problem with
"requesting Virus scan" stopped. However, my EndNotes was no longer linked
to Word. By moving back one of the files to Word's startup folder, I
reestablished the link but did not get the return problem with the virus
scan. The problem file (EN7Cwyw.WordXP) is now sitting harmlessly on my desk
top.

I would suggest that other with this problem check their Word startup folder
through the following path:

Click on Start-Run.
Type in %appdata% and click OK.
Double-click on the folder named Microsoft, Double-click on the folder named
Word, Double-click on the folder named Startup.
Click on Edit-Select All, if there are any files listed in the Startup
folder,
Move the files on to the desktop.

It was also suggested that a similiar search be done in the Windows Startup
folder but I was not able to do this. Nonetheless my problem has cleared.

Hope this is helpful.

PJA



"Graham Mayor" wrote:

The fact remains that this is not a Microsoft issue. Word provides no virus
scanning whatsoever. The virus scan comes from the AV software. If you have
only had Norton AV products on your PC then the offending file is
officeav.dll.

If you have installed other AV software, it's anyone's guess what
corresponding dll is responsible eg with the free AVF software from Grisoft
it is "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll".

You need to ascertain what AV products have been used and what they have
left behind.


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


PJA wrote:
I had previously tried to rid myself of the problem of Word
requesting a virus scan upon opening. Graham had suggested
eliminating various dll program left over from Norton AV. At first
this seemed to work but then actually didn't. I have not been able
to locate any of these dll program or officeav.dll program. I had
Symantec Corporate Edition. This version doesn't have a drop down
list to stop plug ins. So, I have been totally blocked in every way
to get rid of this problem. I have been in touch with Microsoft on
this and so far they too are giving me the same unusable information
that I have gotten here. Once again, any cures would be appreciated.

PJA

"PJA" wrote:

Any suggestions would be appreciated. My disc scan for viruses was
negative and the problem remained after I removed my antivirus
software (Norton). All Word programs open either slowly because
they are being scanned or sometimes can't open.

PJA