[Terry Farrell]

The NAV Office Plug-in advanced option is the obvious contender.

Terry

"Ant" wrote in message
...
OK, I will try them later. He's using old Norton AntiVirus Corporate
Edition v7.6... with the latest weekly Wednesday definitions. Yes, he can
start a blank new document. Also, opening documents via Windows Explorer
is fine. It is not always reproducable and pretty much random (even after
the hang and restart, it opens fine then). Winword.exe's CPU usage goes to
100% when stuck.

Also, I noticed he has over 1,100 files (not just *.doc) in my My
Documents (not including subfolders/subdirectories)! Wow. I wonder if
that's the problem.

His printer is an old HP LaserJet 6P (parallel) and Office Jet 6100 series
(USB) with the latest drivers that exist.


On 7/10/2009 7:35 AM PT, Terry Farrell typed:

Well the FAQ covers problems that match that too.

So he can open Word to its blank document, edit and then save it. But he
cannot open existing docs?

Which AV is being used?

What happens when opening in Safe Mode? From Start | Run, type in

winword /a

and press Enter. Now try File | Open. Does it still freeze?

If it still freezes in Safe Mode, delete and reinstall the printer
driver - first making sure it is the latest printer driver from the
manufacturer's support site.

On 7/10/2009 12:50 AM PT, Terry Farrell typed:

Usually a corrupt normal.dot or corrupt/missing printer driver. But try
the FAQ for detailed help:
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm

He doesn't have problems opening Word. He has problems with Word's open
document feature/option (open dialog box).
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