It sounds as though she has a Word Startup location defined that is not the
one containing the add-in. You can install add-ins from anywhere, but they
won't be active by default unless they are in the startup folder. Minor
corruption of the Word data key in the registry could cause it to lose the
location.
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.
If all else fails you could add auto running macros to her normal template
to check the add-in.
--
Graham Mayor - Word MVP
My web site
www.gmayor.com
Word MVP web site
http://word.mvps.org
Thing One wrote:
Word 2007
All the users in our company have the "Firm Template" attached as an
add in. One user frequently "loses" the Firm Template - she must go
into Word Options/Add Ins/Manage Templates and re-check the Firm
Template box. What are some causes of the box coming unchecked by
itself?
Thank you for any suggestions.