If Word is requesting a virus scan then that virus scan request is coming
from your AV software. Word has no in-built virus checking. If you have the
Norton Corporate Edition as your AV software, then the request is coming
from officeav.dll. It's location is irrelevant. Did you do what Suzanne
suggested in relation to this file?
--
Graham Mayor - Word MVP
My web site
www.gmayor.com
Word MVP web site
http://word.mvps.org
laneymills wrote:
Hi Suzanne,
It's so refreshing to find someone that has even heard of navce10.
I searched my entire hard drive and found only one copy of
officeav.dll and that we in some files I had saved from an old
computer I no longer use. I'm almost sure my system is not using
that file in any way. It's deep in a long chain of directories.
But now, that raises another question. Might the absense of such a
file be an issue for word and for navce10 itself. Ever since I
upgraded from navce7 to navce10, I get, 3 times, a dialog box every
time I boot up which says that nav is unable to enable real-time
protection.
What do you think?
Incidentally, I search the symantec site for an faq about that and
found some comments relating to nav7, but that is ancient history and
there are not faqs relating to any later versions. I looked for nav
discussion lists and can't find that either.
... and besides word's always locking up when I try to open a file
(this problem just started recently) I have had for quite a long time
this loooooooooog delay while word says "requesting virus scan". Do
you think maybe all these symptoms might have a common cause?
Thanks, Laney Mills
"Suzanne S. Barnhill" wrote:
This is a bit different in the Corporate Edition.
Search for : officeav.dll
If you find it then go to Start/Run and run the following command:
regsvr32 /u "path\officeav.dll"
Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.
"laneymills" wrote in message
...
Is that disabling done somewhere in word or somewhere in norton
antivirus. I am using my universitiy's norton antivirus corporate
edition version 10. I don't see in its configuration anywhere to
disable word from its list of attention.
Thanks, lrm
"Suzanne S. Barnhill" wrote:
Start by disabling the Office Plug-in in Norton AntiVirus in your
profile.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.
"laneymills" wrote in
message ...
word locks up under my login but works perfectly for wife's
login. It's windows xp professional. Also I have the dreaded
"requesting virsu scan" 45 second delay every time I open word.
Under my wife's login, I don't get the "requesting virus scan".
I have done a word repair install and I have uninstalled word and
reinstalled word. No effect. I have given my normal.dot a new
name and copied by wife's normal.dot to my "documents and
settings, me, applications, micrsoft, templates. None of that
helps.