I was sleeping

Unfortunately I am unable to cast any light on why it works under the wife's
log in, but my guess is that it may have something to do with the way either
Office or Norton were installed. Probably the latter as the old dll had been
still active for that log-in. You should check with Symantec. It may be
necessary to remove all vestiges of Norton and reinstall it.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Suzanne S. Barnhill wrote:
Betty Jo is one of my former clients! Crown & Colony still exists (it
has moved about a bit), but I rather think Betty Jo may have sold it
to someone else.

Yes, Graham will see your posts here, but, as he's in Cyprus, since he
hasn't responded by now, it may be tomorrow before he checks in again.


"laneymills" wrote in message
...
Hi,

My ex wife's sister Betty Jo Haynie used to (maybe still does) run
the Crown and Colony store in Fairhope. Her ex husband Bill Haynie,
lived on the bay on the Dauphine Island Expressway, but his house
was ruined by the storm and he just recently bought a place in
Daphne.

I'm from Bogalusa, La.

Should I write directly to Graham or is he likely to see this note?

I guess my focus right now is why does word run fine under my
wife's login but crashes (not responding) under mine. We have
gotten far enough to get rid of the "requesting virsu scan" so that
is a step forward.

Thanks again. lrm

"Suzanne S. Barnhill" wrote:

Who are your family in Fairhope? I'll let Graham take it from here
because you're already off into that gray and shady area that I
know nothing about.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"laneymills" wrote in message
...
I have family in Fairhope and have been there often.

A search of the whole computer turned up *three* copies of that
file. I unregistered all three of them, one at a time.

I turned off the machine and rebooted. I still get the dialog box
that Norton Antivirus real time protection is unable to load and
the machine takes rather longer than usual to boot up.

And when I launch Word I no long get the "requesting virus scan"!
mirable edictu!!

However, then word goes into "not responding".

Then I log out and go into my wife's login. Word comes up fine
and runs beautifully!

How in the work can that happen. The word install is for all
users, so I am assuming I am talking to the very same installation.

Thanks in advance for your help.

ps I do have some programs that I unintentionally did install
just under my login but really wanted them under all users. Do
you know off the top of your head how to reclassify those program?

Laney

"Suzanne S. Barnhill" wrote:

This is a bit different in the Corporate Edition.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It
does not include information on Norton CE but it will contain
additional details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"laneymills" wrote in
message ...
Is that disabling done somewhere in word or somewhere in norton
antivirus. I am using my universitiy's norton antivirus
corporate edition
version
10.
I
don't see in its configuration anywhere to disable word from its
list of attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in
your profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"laneymills" wrote in
message
...
word locks up under my login but works perfectly for wife's
login. It's windows xp professional. Also I have the dreaded
"requesting
virsu
scan"
45
second delay every time I open word. Under my wife's login, I
don't
get
the
"requesting virus scan". I have done a word repair install
and I have uninstalled word and reinstalled word. No effect.
I have given my normal.dot a new name and copied by wife's
normal.dot to my "documents and settings, me, applications,
micrsoft, templates. None of that helps.