The security setting was set to high so, I reset to med. They have the
template stored locally as well as in their user profile on Citrix. Reason
for copying over is that since user logs into citrix to open the app, word
should look to the local profile for the template which in this case is
server side. We'll see if that does the trick. Waiting for response from
user. Thanks for your help!!

"Margaret Aldis" wrote:

Leave Normal.dot and other user templates on the local machine - Normal.dot
should never be shared or accessed across a network. Use Tools Options
File Locations to make sure Word is using the right location for User
Templates Folder.

If macros are not running you might also want to look at the Security
settings - use Medium so you'll see a prompt (High disables silently) and
make sure you have the "trust all installed add-ins and templates" box
checked (that will allow macros to run in templates in the user templates
folder.

--
Margaret Aldis - Microsoft Word MVP
Syntagma partnership site: http://www.syntagma.co.uk
Word MVP FAQ site: http://www.word.mvps.org

"mplstech" wrote in message
...
I have a user that has been migrated to a Citrix Server for their Office
Apps
and since the move cannot access the macros stored locally on their PC. I
attempted to move the template that is stored in c:\docs and
settings\user\application data\microsoft\templates\ to the stored profile
on
the Citrix Server but had no luck. Is this the correct location of the
file?
If so, does anyone have any ideas on why word will not load the macros?