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bhfpvb bhfpvb is offline
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Default Template download error

I am trying to create a calendar by downloading a calendar template into a
new document. I keep getting an error message says "Template download error.
Make sure your computer is connected to internet. Make sure your browser is
not in offline mode. Try again later."

I tried other templates and get the same message. I know my computer is
connected to the internet via Firefox. I also have internet explorer on the
computer and I have no trouble accessing Microsoft's on-line services, like
Help. I use Word XP 2007, which came installed from Dell.

How do I access and download templates? Thanks for any help.

BHF